Service Innnovation & Delivery

Service Innnovation & Delivery




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Citizen's Charters and Public Service Delivery Standards

Author Bulgarian EUPAN Team
Publication Date : 18/04/2018
Summary of the Workshop on Improving Service Delivery Standards

Author Bulgarian EUPAN Team
Publication Date : 01/03/2018
Study on Centres of Government in the EU Member States
A united vision of government operations at the leading levels of government is necessary in order to ensure successful operations of the governm...
Author SAFEGE Baltija
Publication Date : 18/09/2015
Open Government and Public Sector Modernisation

Author Serge Novaretti
Publication Date : 09/06/2015
Quality of Public Administration: A Toolbox for Practitioners

Author Florian Hauser
Publication Date : 09/06/2015
Fiscal Discipline Benefits Management

Author Dace Kalsone
Publication Date : 09/06/2015
HRWG-IPSG meeting in Riga - 2 - Possibilities for Strengthening CoG

Author Sandra Briggs
Publication Date : 23/03/2015
Seminar: Risk Management in the Context of CAF and TQM (18-20 May 2015)


Author European CAF Resource centre
Publication Date : 23/03/2015
HRWG-IPSG meeting in Riga - 7 - Data Visualization for Better Communication

Author Mārtiņš Vaivars
Publication Date : 23/03/2015
HRWG-IPSG meeting in Riga - 6 - Mobile App to Improve Public Service Quality in Latvia

Author Signe Znotiņa-Znota
Publication Date : 23/03/2015
HRWG-IPSG meeting in Riga - 9a - Social Initiative Platform ManaBalss.lv

Author Madara Peipiņa
Publication Date : 23/03/2015
HRWG-IPSG meeting in Riga - 9c - EU Quality of Public Administration Toolbox

Author Florian HAUSER
Publication Date : 23/03/2015
HRWG-IPSG meeting in Riga - 9d - ICT Tools and society involvement in EUPAN

Author Marco Fichera
Publication Date : 23/03/2015
HRWG-IPSG meeting in Riga - 9e - Once Only Principle

Author Jean - François Junger
Publication Date : 23/03/2015
HRWG-IPSG meeting in Riga - 9f - Outcomes of IPSG workshops

Author Ģirts Blumers
Publication Date : 23/03/2015
CAF working group meeting for national correspondents, Riga, 12 May 2015

CAF working gro...

Author EIPA CAF Resource Centre
Publication Date : 23/03/2015
Discussion note on EU Quality of Public Administration Toolbox

Author Sigita Kirse
Publication Date : 13/03/2015
Discussion note on EU Quality of Public Administration Toolbox: Institutions

Author Sigita Kirse
Publication Date : 13/03/2015
List of IPSG workshop participants in Riga 2015

Author Sigita Kirse
Publication Date : 13/03/2015
Minutes of EUPAN HRWG/ IPSG Meetings Rome, 16 – 17 October 2014

Author Sigita Kirse
Publication Date : 13/03/2015
List of workshop participants on 19 March 2015 in Riga

Author Sigita Kirse
Publication Date : 13/03/2015
Agenda of EUPAN HRWG / IPSG meeting of 19th and 20th March 2015
Agenda of EUPAN HRWG / IPSG meeting of 19th and 20th March 2015
Author Sigita Kirse
Publication Date : 26/02/2015
Discussion notes for EUPAN HRWG / IPSG meeting 2015 in Riga
Discussion notes for EUPAN HRWG / IPSG meeting 2015 in Riga
Author Sigita Kirse
Publication Date : 26/02/2015
Practical information for EUPAN HRWG / IPSG meeting of 19th and 20th March 2015
Practical information for EUPAN HRWG / IPSG meeting of 19th and 20th March 2015
Author Sigita Kirse
Publication Date : 26/02/2015
RomeDG - 02 - Institutional and Administrative Capacity - Mitchell
Institutional and Administrative Capacity
Author James Mitchell
Publication Date : 15/12/2014
RomeDG - 03 - Open Government and public sector modernization - Del Monte

Impact of open government on public sector modernisation in Europe
Author Davide Del Monte
Publication Date : 15/12/2014
HRWG-IPSG meeting in Rome - 3 - Administrative Capacity Building

Author Poland
Publication Date : 16/10/2014
HRWG-IPSG meeting in Rome - 4 - Capacity building via OpenCoesione

Author Department for development and cohesion policy
Publication Date : 16/10/2014
HRWG-IPSG meeting in Rome - 5 - Enhancing institutional and administrative capacity

Author Department for Public Administration
Publication Date : 16/10/2014
HRWG-IPSG meeting in Rome - 10 - Impact of open government on public sector modernisation

Author Transparency International Italia
Publication Date : 16/10/2014
HRWG-IPSG meeting in Rome - 9 - Impact of open government on PSM

Author Stefano Pizzicannella
Publication Date : 16/10/2014
HRWG-IPSG meeting in Rome - 12 - Evaluation and role of the EUPAN network

Author Ministère de la Fonction publique - LU
Publication Date : 16/10/2014
HRWG-IPSG meeting in Rome - Agenda
Agenda of the 16th and 17th of October 2014
Author EUPAN Italy team
Publication Date : 12/09/2014
HRWG-IPSG meeting in Rome - Invitation
The invitation letter to the HRWG - IPSG meeting
Author Stefano Pizzicannella
Publication Date : 12/09/2014
HRWG-IPSG meeting in Rome - Practical Information
The pratical information for the HRWG - IPSG meeting
Author EUPAN Italy team
Publication Date : 12/09/2014
Thematic Paper Series - Selection of Managers (Jan.-Jun.2014)

Thematic Paper Series - Selection of Managers (Jan.-Jun.2014)
Author Ioannis Vassiliou
Publication Date : 11/07/2014
Thematic Paper Series - Simplification of Administrative procedures (Jan.-Jun.2014)

Thematic Paper Series - Simplification of Administrative procedures (Jan.-Jun.2014)
Author Ioannis Vassiliou
Publication Date : 07/07/2014
Thematic Paper Series - Structural Reforms within Public Administration (Jan.-Jun.2014)

Thematic Paper Series - Structural Reforms within Public Administration (Jan.-Jun.2014)
Author Ioannis Vassiliou
Publication Date : 07/07/2014
Minutes - 61st Meeting of Directors General 5th December 2013

Minutes of 61st Meeting of Directors General 5th December 2013
Author Ioannis Vassiliou
Publication Date : 01/07/2014
Medium Term Plan for the EUPAN (1 Jul. 2014 - 31 Dec. 2015)

Medium Term Plan for the EUPAN (1 July 2014 - 31 December 2015)
Author Ioannis Vassiliou
Publication Date : 24/06/2014
RESOLUTION - 62th EUPAN DG-TUNED Meeting 19-20st June 2014

RESOLUTION - 62th EUPAN DG-TUNED Meeting 19-20st June 2014
Author Ioannis Vassiliou
Publication Date : 24/06/2014
PRESENTATIONS - 62th EUPAN DG-TUNED Meeting June 20, 2014

PRESENTATIONS - 62th EUPAN DG-TUNED Meeting June 20, 2014
Author Ioannis Vassiliou
Publication Date : 23/06/2014
PRESENTATIONS - 62th EUPAN DG-TUNED Meeting June 19, 2014

PRESENTATIONS - 62th EUPAN DG-TUNED Meeting June 19, 2014
Author Ioannis Vassiliou
Publication Date : 22/06/2014
AGENDA - DG TUNED 19th-20th June 2014

AGENDA - DG TUNED 19th-20th June 2014
Author Ioannis Vassiliou
Publication Date : 05/06/2014
PRACTICAL INFO - 62th EUPAN DG-TUNED Meeting 19-20st June 2014

PRACTICAL INFO - 62th EUPAN DG-TUNED Meeting 19-20st June 2014
Author Ioannis Vassiliou
Publication Date : 28/05/2014
INVITATION - 62th EUPAN DG-TUNED Meeting 19-20st June 2014

INVITATION - 62th EUPAN DG-TUNED Meeting during the Hellenic Presidency, 19-20st June 2014
Author Ioannis Vassiliou
Publication Date : 27/05/2014
INVITATION - EUPAN DG Troika Secretariat Meeting - 21st May 2014

INVITATION - EUPAN DG Troika Secretariat Meeting - 21st May 2014
Author Ioannis Vassiliou
Publication Date : 24/04/2014
AGENDA - EUPAN DG Troika Secretariat Meeting - 21st May 2014

AGENDA - EUPAN DG Troika Secretariat Meeting - 21st May 2014
Author Ioannis Vassiliou
Publication Date : 24/04/2014
PRACTICAL INFO - EUPAN DG Troika Secretariat Meeting - 21st May 2014

PRACTICAL INFO - EUPAN DG Troika Secretariat Meeting - 21st May 2014
Author Ioannis Vassiliou
Publication Date : 24/04/2014
PRESENTATIONS I - EUPAN Working Groups Meeting 7th-8th April 2014

PRESENTATIONS I - EUPAN Working Groups Meeting 7th-8th April 2014
Author Ioannis Vassiliou
Publication Date : 14/04/2014
PRESENTATIONS II - EUPAN Working Groups Meeting 7th-8th April 2014

PRESENTATIONS II - EUPAN Working Groups Meeting 7th-8th April 2014
Author Ioannis Vassiliou
Publication Date : 14/04/2014
AGENDA - EUPAN Working Groups Meeting 7th-8th April 2014

AGENDA - EUPAN Working Groups Meeting 7th-8th April 2014
Author Ioannis Vassiliou
Publication Date : 02/04/2014
AGENDA - EUPAN Working Groups Meeting 7th-8th April 2014

AGENDA - EUPAN Working Groups Meeting 7th-8th April 2014
Author Ioannis Vassiliou
Publication Date : 14/03/2014
PRACTICAL INFO - EUPAN Working Groups Meeting 7th-8th April 2014

PRACTICAL INFO - EUPAN Working Groups Meeting 7th-8th April 2014
Author Ioannis Vassiliou
Publication Date : 14/03/2014
EUPAN Working Groups Meeting - 7 & 8 April 2014

EUPAN Working Groups Meeting - 7 & 8 April 2014
Author Ioannis Vassiliou
Publication Date : 28/02/2014
The Hellenic EUPAN Presidency Leaflet

The Hellenic EUPAN Presidency Leaflet
Author Ioannis Vassiliou
Publication Date : 21/02/2014
Stimuler la participation des fonctionnaires avec le CAF

Stimuler la participation des fonctionnaires avec le CAF

 
Author Nick Thijs
Publication Date : 20/02/2014
Simplification Template

Simplification Template
Author Ioannis Vassiliou
Publication Date : 06/02/2014
Simplification Discussion Note

Simplification Discussion Note
Author Ioannis Vassiliou
Publication Date : 06/02/2014
Structural Reforms within Public Administration - Questionnaire

Structural Reforms within Public Administration - Questionnaire
Author Ioannis Vassiliou
Publication Date : 06/02/2014
Structural Reforms within Public Administration - Discussion Note

Structural Reforms within Public Administration - Discussion Note
Author Ioannis Vassiliou
Publication Date : 06/02/2014
Risk Management in the Context of CAF and TQM

Ris...

Author EIPA CAF Resource Centre
Publication Date : 03/02/2014
Presentation on CAF Reporting

Author Gráinne McGuckin
Publication Date : 27/03/2013
Cross Country Comparsion of Reforms

Author Gráinne McGuckin
Publication Date : 27/03/2013
Digital Engagement in Public Administration

Author Gráinne McGuckin
Publication Date : 27/03/2013
Engagement and Innovation in the Dept of Social Protection,Ireland

Author Gráinne McGuckin
Publication Date : 27/03/2013
EU eGovernment Action Plan 2011-2015

Author Gráinne McGuckin
Publication Date : 27/03/2013
Connecting to the Citizen - Discussion Note

Author Gráinne McGuckin
Publication Date : 27/03/2013
Final minutes HRWG IPSG meeting Cyprus 2012

Author Gráinne McGuckin
Publication Date : 27/03/2013
Fit for Purpose Public Administration

Author Gráinne McGuckin
Publication Date : 27/03/2013
Ireland Stat

Author Gráinne McGuckin
Publication Date : 27/03/2013
Linking Performance, Development and Pay in the Danish MOF

Author Gráinne McGuckin
Publication Date : 27/03/2013
Managing the Workforce impacts in a Government transformation

Author Gráinne McGuckin
Publication Date : 27/03/2013
Open data in Germany what happened since last October

Author Gráinne McGuckin
Publication Date : 27/03/2013
Performance Management in Ireland

Author Gráinne McGuckin
Publication Date : 27/03/2013
Plans for Lithuanian Presidency

Author Gráinne McGuckin
Publication Date : 27/03/2013
Public Administration use of Social Networks

Author Gráinne McGuckin
Publication Date : 27/03/2013
Reform Delivery - Discussion Note

Author Gráinne McGuckin
Publication Date : 27/03/2013
Social Media Use in the Irish Defence Forces

Author Gráinne McGuckin
Publication Date : 27/03/2013
Strategic HR - Discussion Note

Author Gráinne McGuckin
Publication Date : 27/03/2013
Strengthening Your HR Capacity

Author Gráinne McGuckin
Publication Date : 27/03/2013
Supporting Public Service Reform eGov 2012-2015

Author Gráinne McGuckin
Publication Date : 27/03/2013
Survey of the civil and public services of EU Member States

Author Gráinne McGuckin
Publication Date : 27/03/2013
The European Citizens Initiative

Author Gráinne McGuckin
Publication Date : 27/03/2013
Trends in Strategic Workforce Management in OECD Countries

Author Gráinne McGuckin
Publication Date : 27/03/2013
What's our level of Engagement

Author Gráinne McGuckin
Publication Date : 27/03/2013
Workforce Planning - Discussion Note

Author Gráinne McGuckin
Publication Date : 27/03/2013
Workforce planning in Belgium

Author Gráinne McGuckin
Publication Date : 27/03/2013
Workforce Planning in the Dept of Agriculture Ireland

Author Gráinne McGuckin
Publication Date : 27/03/2013
Workforce Planning in the European Commission

Author Gráinne McGuckin
Publication Date : 27/03/2013
Public Administration Reform in Ireland

Author Gráinne McGuckin
Publication Date : 20/03/2013
Social Media @BordBia

Author Gráinne McGuckin
Publication Date : 20/03/2013
Strategic HR in the Netherlands-HR Strategy 2020 for central PA

Author Gráinne McGuckin
Publication Date : 20/03/2013
Update on Upcoming 7th Quality Conference

Author Gráinne McGuckin
Publication Date : 20/03/2013
CAF procedure for external feedback

Author EIPA CAF Resource Centre
Publication Date : 04/03/2013
CAF Newsletter 2013/1

Di...

Author CAF resource centre
Publication Date : 04/03/2013
Study on 'The future of public employment in central public administration'

Author Christoph Demmke and Timo Moilanen
Publication Date : 12/02/2013
Presentations from the HRWG- IPSG Joint Meeting on 15-16 October 2012

Author Constantinos Michael
Publication Date : 02/11/2012
Presentation Folder Cyprus Presidency 2012

Author Eliza Loizou
Publication Date : 02/07/2012
CAF Study 2011 Reserach Report - French version

Author Patrick Staes, Nick Thijs, Ann Stoffels, Sven Geldof
Publication Date : 30/03/2012
Presentations from the working group meeting on February 27-28 2012

Author Heidi Backhaus
Publication Date : 16/03/2012
57th Meeting of the Directors General - final documents

Author Krzysztof Banaś
Publication Date : 21/12/2011
IPSG 2 - public documentation

Author Izabela Najda-Jędrzejewska
Publication Date : 25/11/2011
The list of participants 6QC

Author Izabela Najda Jędrzejewska
Publication Date : 25/10/2011
CAF newsletter October 2011

Author CAF resource centre
Publication Date : 24/10/2011
The full program of the 6th QC

Author Izabela Najda Jędrzejewska
Publication Date : 20/10/2011
Five Years of CAF 2006: From Adolescence to Maturity – What Next?

A study on the use, the support and the future of the Common Assessment Framework
Author Patrick Staes, Nick Thijs, Ann Stoffels and Sven Geldof
Publication Date : 04/10/2011
IPSG 1 meeting

Author Izabela Najda-Jędrzejewska
Publication Date : 21/09/2011
Agenda of the HRWG-IPSG 2 Meeting, Budapest, 24-25 May, 2011

Author Hungarian Presidency
Publication Date : 20/05/2011
EUPAN DG Troika + 55th DG meeting Agenda

Author Eupan
Publication Date : 10/12/2010
Evaluation of Public Administrations' Added Value to the Lisbon Strategy Goals (Update 2010)

The so-called Lisbon Strategy for growth and competitiveness was adopted by the European Council in 2000 and 2005. Many re...

Author Consuelo Hidalgo, National Agency for the Evaluation of Public Policies and Quality of Services Ministry of the Presidency
Publication Date : 01/11/2010
European Primer on Customer Satisfaction

This publication explains the relevance of customer focus and the role(s) citizens/customers play in public secto...

Author Patrick Staes, Nick Thijs, EIPA
Publication Date : 15/12/2009
The Cyprus Presidency of EUPAN
From the 1st of July to the end of December 2012, Cyprus holds the Presidency of the Council of the European Union and takes the lead of the European Public Administration Network.
Posted on 03 July 2012
Conclusion of the Danish Presidency of EUPAN
Letter from DG Niels Gotfredsen
Posted on 02 July 2012
Photos from the working group meeting on 2-3 May 2012 in Copenhagen

Photos from the HRWG and IPSG working group meeting on May 2-3 2012.


Posted on 22 May 2012
Photos from the working group meeting in Copenhagen
Photos from the HRWG and IPSG working group meeting on February 27-28 2012
Posted on 16 March 2012
Cerexhe receives petition for the simplification of administrative procedures for researchers
On Monday, 5 July 2010 Mr Benoît Cerexhe, the Brussels Minister for the Economy and Employment, in his capacity as President of the Competitiveness Council of the EU - Research Section, received the representatives of the ‘Trust Researchers' petition, led by Dr Sabine Herlitschka (Austria).
Posted on 05 July 2010
EUPAN Working Groups Meeting during the Latvian Presidency
The EUPAN Working Groups (HRWG / IPSG)Meeting during the Latvian Presidency will take placeat the National Library,on the 19th and 20th of March 2015.
19-20/Mar/2015
63rd EUPAN DG - TUNED Meeting during the Italian Presidency
63rd EUPAN DG - TUNED Meeting during the Italian Presidency will take place at the Ministry of Foreign Affairs in Rome, on the 4th and 5th of December...
04-05/Dec/2014
EUPAN DG Troika Secretariat Meeting during the Italian Presidency
EUPAN DG Troika Secretariat Meeting during the Italian Presidency will take place at Palazzo Vidoni in Rome, on the 14th of November 2014
14/Nov/2014
EUPAN Working Groups Meeting during the Italian Presidency
The EUPAN Working Groups Meeting during the Italian Presidency will take placeat Palazzo Vidoni in Rome,on the 16th and 17th of October 2014. See t...
16-17/Oct/2014
EUPAN Troika Secretariat Meeting during the Italian Presidency
EUPAN Troika Secretariat Meeting during the Italian Presidency will take place at Palazzo Vidoni in Rome, on the 8th of September.
08/Sep/2014
62th EUPAN DG-TUNED Meeting during the Hellenic Presidency, 19-20st June 2014
62th EUPAN DG-TUNED Meeting during the Hellenic Presidency will take place at Zappeion Megaron in Athens, 19-20 June 2014
19-20/Jun/2014
EUPAN DG Troika Secretariat Meeting during the Hellenic Presidency - 21st May
EUPAN DG Troika Secretariat Meetingduring the Hellenic Presidency will take place at Zappeion Megaron in Athens, on 21st May 2014
21/May/2014
EUPAN Working Groups Meeting during the Hellenic Presidency
The EUPAN Working Groups Meeting during the Hellenic Presidency will take place on the 7th and 8th April 2014.
07-08/Apr/2014
EUPAN Troika Secretariat Meeting during the Hellenic Presidency
EUPAN Troika Secretariat Meeting during the Hellenic Presidency will take place at Zappeion Megaron in Athens, on 24th February.
24/Feb/2014
HRWG/IPSG Joint Meeting during the Cyprus Presidency
The joint meeting of the HRWG/IPSG during the Cyprus Presidency will be held on the 15th – 16th of October 2012 in Limassol. For more informatio...
15-16/Oct/2012
2. HRWG - IPSG meeting during the Danish Presidency
The second HRWG-IPSG working group meeting during the Danish Presidency will take place on the 2nd-3rd May in Copenhagen.
02-03/May/2012
1. HRWG - IPSG meeting during the Danish Presidency
The first HRWG-IPSG working group meeting during the Danish Presidency will take place on27-28 February in Copenhagen. To download meeting documents l...
27-28/Feb/2012
2. HRWG - IPSG meeting during Polish Presidency
The second HRWG – IPSG meeting during Polish Presidency in EUPAN will be held on the 17 – 18th November in the Radisson Blu Hotel in Craco...
17-18/Nov/2011
Customer Satisfaction Management Learning Team Meeting
Customer Satisfaction Management Learning Team Meeting Chancellery of the Prime Minister in Warsaw The meeting of the Customer Satisfaction Manag...
13/Oct/2011
6th European Quality Conference - summary & documentation
On 29-30 September 2011 in Warsaw, the 6th European Quality Conference was held within the quality conference cycle of European Public Administration ...
29-30/Sep/2011
56th Meeting of Directors General
The 56th DG meeting will take place in the Royal Palace of Gödöllö between 23 and 24 June, 2011. The documentation, including the ado...
23-24/Jun/2011
EUPAN HRWG-IPSG 2 working group meeting
INVITATION IPSG-HR Working Group 2 meeting Budapest, 24 May – 25 May 2011 Dear Colleagues, We have the great pleasure in inviting you ...
24-25/May/2011
Vasso S Tsiakiroudi
Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 20...
Greece
Apogee
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