Stimuler la participation des fonctionnaires avec le CAF
Developing and involving staff in management activities is a key part of the rhetoric of all Total Quality Management tools (TQM), which acknowledges that quality improvement can only be successful when employees have the necessary skills and authority to participate. Whilst these ideals form a central part of all TQM tools, not all are successful in creating a long-term culture of participation; the paper explains how the Common Assessment Framework (CAF) succeeds in this.
