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Measure to Improve. Improving public sector performance by using citizen - user satisfaction information

by Nick Thijs published on 30 December 2011

Measure to Improve. Improving public sector performance by using citizen - user satisfaction information.

publication by Customer Satisfaction Management Learning Team (IPSG)
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    Working Areas
  1. BLC: CS
  2. ABC LT
  3. CSM LT
  4. SI&D
    5. Thematic Areas
  5. Change Management
  6. Better Regulation
  7. Cost-Effectiveness
  8. E-Government
  9. Leadership
  10. Partnerships
  11. Performance Measurement
  12. Quality Management/CAF
  13. User Satisfaction
    14. Document Types
  14. Studies
    15. Initiated under the presidency
    Belgium 2010
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