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CAF external feedback

by CAF Resource Centre published on 22 July 2011

Brochure - Procedure for external feedback

Most quality management tools have feedback schemes to evaluate assessments that have taken place in an organisation. The CAF up to now did not have such a system. Within the CAF expert group a number of volunteers - Belgium, Denmark, Italy, Slovenia, EFQM and the CAF Resource Centre in EIPA - have crossed the Rubicon and paved the road for the implementation of the CAF External Feedback Procedure. The goal of the CAF External Feedback is not to validate the scores, looking for actual proven results or assessing the overall quality of the organisation; the main goals are strengthening the confidence of an organisation, giving advice on how to perform better the next time using CAF or other quality models and additionally also to increase visibility of the organisation on national and international level. Within the course of the CAF External Feedback, experts from outside – The CAF External Feedback Actors – are supposed to come to the organisation and gather evidence on how the institution has prepared, implemented and followed up the CAF self assessment process. This assessment will be structured in a three-pillar system:

1.      The process of self-assessment: have the different steps of applying the CAF been implemented effectively;

2.      The process of improvement actions: did the organisation start up successfully improvement actions;

3.      The TQM maturity of the organisation: built around the 8 Principles of Excellence (EFQM), putting the actions/ steps into a broader scope and looking at the impact on the organisation

After going through this process the organisation will or will not receive the label ECU, which is standing for an Effective CAF User. This label however will be limited in time.

The procedure has been launched in December 2009.





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