PT-1
Strategic documents and orientations are established at political level (in scope of Public Administration modernization policies).
Directorate-General for Public administration (DGPA) - in the Ministry of Finance and Public Administration - has in charge the promotion of quality in Public Administration. To better realized that DGPA it's planning a kind of partnership (a permanent connection) with the Secretariat-General of each Ministry, by creating a 'Group of Quality', which will develop activities to promote quality in the services of the their Ministry.
At regional level there are similar organizations that promote quality in regional administration.
